[Arooj Fatima]

By gently reflecting the other person’s behaviour, matching and mirroring are important rapport-building strategies. They frequently contribute to the development of trust and a sense of closeness without the other person realising it.

1. Matching
Matching is coordinating particular actions with the other person you are engaging with.
Posture: You might adopt the same position if they sit with their arms folded.
Motions: When they demonstrate something with hand motions, gently apply those same gestures in your answer.
Vocal Pace and Tone: If they speak softly and slowly, imitate their tone and speed in return.
Example: You may lean back a little bit and speak in a calm, measured tone if your colleague is speaking slowly and with a relaxed posture during a meeting.

2. Mirroring
Mirroring is more subtle and involves mirroring the emotions, expressions, and body language of the other person. It’s similar to taking on their nonverbal cues as a “mirror image”:
Expressions on the Face: You grin if the other person does. Your expression can become more serious if they frown.
Movement Patterns: You may adopt a forward-leaning posture when conversing with them.
Energy Level: You may want to boost your own energy to match theirs if they are lively and enthusiastic.

Please Note: To use matching and mirroring effectively, make it subtle and natural to avoid appearing insincere. Adjust based on the situation, and pair it with active listening to build genuine rapport.

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